Returns and Guarantee Information

 

We are pleased to offer a 14-day ‘no quibble’ money-back guarantee on all our products. Should a product not be right for you, for whatever reason, then please click the button below to contact us. Please include your name, company name if applicable, address, contact number and email, serial number of the product and reason for return in the email, and we will provide you with a returns number. Please include your returns number in your parcel with your return.

 

We are also happy to offer a 12-month warranty against manufacturing faults. Should you experience a fault with your product, please email us at support@ohmcomms.co.uk and we will provide you with a returns number to return the product for analysis and repair or replacement as appropriate.

 

Products being returned for any reason other than a fault must be in new condition to qualify for a refund, and carriage is the responsibility of the customer. Ohm Communications cannot be held responsible for loss or damage incurred in transit, so please ensure that your product is sent using a tracked service with an appropriate level of insurance cover. We reserve the right to make an admin charge for any missing or damaged parts, and we reserve the right to make a restocking charge if the customer has ordered in bulk without ordering a single product to test first. For more information, please see our full terms and conditions. In instances of suspected technical faults, we will ascertain if the product should be returned to us for repair, as products returned without fault will incur a cost to be re-shipped to their owners.